Privacy Policy

Last Updated: June 10, 2026

Estate Reels Pro ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using our website, services, and applications.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit EstateReelsPro.ai or use any of our services.

Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Company or brokerage name

  • Property information

  • Project instructions and notes

  • Uploaded photos, videos, logos, branding assets, and other content

  • Messages submitted through forms or customer support requests

Project Information

To provide our services, we may collect project-related information including:

  • Property addresses

  • Listing URLs

  • Photo-sharing links

  • Image and video uploads

  • Branding assets

  • Agent information

  • Project specifications and instructions

Payment Information

We may collect billing information necessary to process transactions, including:

  • Billing name

  • Billing address

  • Purchase history

  • Transaction details

Payments are processed through trusted third-party payment providers. Estate Reels Pro does not store complete credit card numbers or payment card information on its servers.

Automatically Collected Information

We may automatically collect certain information including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Referring websites

  • Usage analytics

  • Cookies and similar tracking technologies

How We Use Your Information

We may use your information to:

  • Provide and deliver our services

  • Process orders and payments

  • Communicate regarding projects and support requests

  • Improve our website and services

  • Analyze usage trends and website performance

  • Prevent fraud, abuse, or unauthorized access

  • Comply with legal obligations

  • Send service-related updates and marketing communications

You may opt out of marketing communications at any time.

Customer Content

Customers retain ownership of all uploaded photos, logos, branding assets, and other materials submitted to Estate Reels Pro.

By submitting content, you represent that you have the legal right and authority to provide such materials and grant us permission to use them solely for the purpose of creating and delivering requested services.

Portfolio and Marketing Use

Unless otherwise requested in writing prior to project delivery, Estate Reels Pro may display completed projects, screenshots, videos, and related materials in portfolios, social media, advertising, demonstrations, presentations, and marketing materials.

Customers may request exclusion from portfolio use by contacting us before project completion.

Cookies and Analytics

We may use cookies and similar technologies to:

  • Improve user experience

  • Analyze website performance

  • Measure marketing effectiveness

  • Enhance website functionality

Users may disable cookies through their browser settings, although some features may not function properly.

Third-Party Services

We may utilize third-party providers including but not limited to:

  • Payment processors

  • Cloud storage providers

  • Analytics platforms

  • AI technology providers

  • Video rendering services

  • Email communication services

  • Website hosting providers

These providers may process information as necessary to perform services on our behalf.

Payment Processors

Payments made through our services are processed by a trusted and encrypted third-party payment provider Stripe. These providers may collect and process payment information directly from you and are responsible for safeguarding such information in accordance with their own privacy policies and security practices.

Estate Reels Pro does not control or assume responsibility for the privacy practices of third-party payment providers. Estate Reels Pro does not store customers' bank account information, complete credit card numbers, or other sensitive payment credentials on its own servers.

Data Security

We implement commercially reasonable safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of your information.

Data Retention

We retain customer information and uploaded content only as long as reasonably necessary to:

  • Provide services

  • Maintain business records

  • Resolve disputes

  • Enforce agreements

  • Comply with legal obligations

We reserve the right to delete project files and uploaded materials after project completion and delivery.

Customers are responsible for maintaining their own backups of delivered files.

Children's Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

Your Rights

Depending on your location and applicable laws, you may have rights regarding access, correction, deletion, or restriction of your personal information.

Requests may be submitted through our contact form.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any updates will become effective immediately upon posting to our website.

Continued use of our services following any changes constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy, please contact us through the general contact form. Indicate Privacy Policy as the subject line.